1. Our Commitment to Accessibility

Whiskey Caviar is committed to providing a welcoming and accessible online shopping experience for all customers, including people with disabilities. We work to improve the usability of our website and make its information, products, and services easier to access.

Accessibility is an ongoing effort. While we strive to remove barriers, some content or features may not yet work as intended for every visitor or assistive technology.

2. Accessibility Standards and Ongoing Improvements

We aim to use the Web Content Accessibility Guidelines (WCAG) as a reference for improving digital accessibility, including principles of perceivable, operable, understandable, and robust content. We do not represent that every page or feature currently conforms to a particular WCAG level.

As we review and update our website, we seek to improve keyboard navigation, text readability, page structure, form labels, image descriptions, and compatibility with assistive technologies.

3. Accessibility Tools

Our website may offer accessibility assistance through Accessibility Spark or similar tools, including features intended to help with contrast, text size, navigation, and other viewing preferences. Availability and functionality may vary by device, browser, and assistive technology.

These tools supplement our broader accessibility efforts; they do not guarantee that all website content is fully accessible.

4. Shopping and Checkout Assistance

If you have trouble browsing products, reviewing product details, using your cart, completing checkout, or accessing information about shipping and returns, please contact our team. We will make reasonable efforts to help you access the same information or services through an appropriate alternative communication method.

For alcohol purchases, applicable age-verification requirements and adult-signature delivery rules still apply.

5. Third-Party Content and Services

Some parts of our website may involve third-party applications, payment services, shipping tools, embedded content, or external links. We do not control every accessibility feature of those services, but we welcome reports of difficulties so we can investigate and, where practical, help identify an alternative.

6. Report an Accessibility Issue

If you encounter an accessibility barrier, please email contact@whiskeycaviar.com. To help us investigate, you may include the webpage URL, a brief description of the issue, your browser or device, and any assistive technology used. Please share only information you are comfortable providing.

We appreciate feedback and will review accessibility concerns in good faith. Response and resolution times depend on the nature of the request.

7. Alternative Formats and Communication

If you need product details, policy information, or customer service communications in a different accessible format, let us know what would be helpful. We will make reasonable efforts to provide an accessible alternative where feasible.

8. Updates to This Statement

We may update this Accessibility Statement as our website, accessibility practices, or available tools change. The date above indicates when this statement was last revised.