1. What Shipping Protection Covers

Optional Navidium Shipping Protection provides additional coverage for eligible loss or physical damage occurring while your order is in transit. Approved claims may be resolved through a replacement, refund, partial refund, or another appropriate remedy depending on the circumstances and product availability.

Packages Lost in Transit

• The carrier confirms that a package was lost in its possession.
• Tracking has not progressed for 14 days from the shipment date and the carrier cannot locate the package.
• A carrier investigation confirms misdelivery or that delivery was not successfully completed.

Broken or Damaged Bottles

Eligible physical damage sustained during transit, including broken glass and significant leakage, may be covered. Report damage and provide photographs within 24 hours of delivery .

Leakage and Cork Seepage

Natural corks, wax seals, temperature changes, and manufacturing variations can sometimes cause minor seepage. Minor cosmetic residue does not automatically qualify for a full replacement or refund. Claims are reviewed based on seal condition, actual product loss, and evidence.

Items Missing Because a Box Opened in Transit

2. What Shipping Protection Does Not Cover

Shipping Protection is for eligible transit loss or damage—not every shipping or delivery problem.

• Incorrect or incomplete addresses entered by the customer, and related redelivery or return charges.
• Missed delivery attempts, recipient unavailability, or failure to provide valid identification for adult signature.
• Packages not collected from a UPS Access Point before the pickup deadline.
• Refused deliveries or customer-requested returns and exchanges.
• Carrier transit delays, weather delays, or late arrival alone.
• Theft, misplacement, or damage after confirmed successful delivery.
• Damage caused after delivery, or claims without sufficient evidence.
• Opened, consumed, or altered products where claimed transit damage cannot be verified.

3. How to File a Damage or Missing-Item Claim

Report damage or missing contents within 24 hours of delivery. Email contact@whiskeycaviar.com from the email address used for your order. Use the subject line SHIPPING CLAIM – Order #12345 .

• Order number and a brief description of the issue.
• Photographs of the outer shipping box and shipping label.
• Photographs of the affected bottle(s), seals, corks, and interior packaging.
• Photographs showing any breakage, leakage, or missing contents.

Keep the bottle, box, and packing materials until we finish reviewing the claim. We may request additional documentation. Our team generally responds within 1–2 business days, although investigations may take longer.

4. How to Report a Lost Package

Email contact@whiskeycaviar.com with your order and tracking numbers.

• No tracking progress: generally eligible for lost-package review after 14 days from shipment, unless the carrier confirms loss sooner.
• Marked delivered but missing: allow up to 7 business days for carrier research or recovery when requested.
• Carrier investigation: we may review scans, signatures, delivery photos, location evidence, and other available information.

Purchasing Shipping Protection does not guarantee approval. Each claim is assessed based on its facts and the policy terms.

5. What Happens When a Claim Is Approved?

Depending on the nature of the covered loss, the condition of the product, and availability, an approved claim may result in:

• Replacement of the affected item.
• Refund of the eligible item or order amount.
• Partial refund for qualifying partial loss or leakage.
• Store credit or gift card where offered and accepted.
• Another mutually agreed resolution.

Rare and limited-edition bottles: An identical replacement may be unavailable. If so, we will offer an appropriate alternative resolution. Protection does not guarantee replacement of sold-out or discontinued inventory.

6. What If You Decline Shipping Protection?

Shipping Protection is optional. If you decline it at checkout, your order does not include Whiskey Caviar’s additional Navidium coverage.

We may assist with a carrier investigation or claim for lost or damaged packages. Carrier claims can take 6–8 weeks , and standard carrier liability may be limited to $100 , unless different coverage or limits apply.

Warehouse packing errors and other merchant responsibilities are handled separately from Shipping Protection.

7. Return-to-Sender and Reshipping Fees

A package returned because of an incorrect address, missed adult-signature attempts, failure to collect from an Access Point, or another recipient-related issue is not considered lost in transit.

Once a returned package is received and inspected, a $40 reshipping fee applies if you request a new shipment. Any approved discretionary refund may be subject to applicable original shipping, return shipping, and restocking deductions under our Shipping, Returns & Cancellation Policy and applicable law. Shipping Protection does not cover these charges.

8. Shipping Protection Fee

Navidium Shipping Protection is an optional, non-refundable service once coverage has begun , except where otherwise required by law. It does not guarantee a particular delivery date, insure against every possible delivery problem, or cover recipient-related delivery failures.

9. Additional Conditions

• Protection applies only to eligible items in the protected order.
• Claims may be denied if evidence establishes successful delivery, an excluded recipient-related issue, or another excluded circumstance.
• False or materially misleading claims are not covered.
• Additional documentation or carrier information may be required.
• If a package reported lost is later recovered after compensation, contact us to arrange an appropriate resolution.
• All terms remain subject to applicable consumer protection laws.

10. Contact Whiskey Caviar

For Shipping Protection questions or an existing claim, email contact@whiskeycaviar.com and include your order number.

By selecting Navidium Shipping Protection at checkout, you acknowledge that you have reviewed the applicable protection terms. This policy does not limit rights that cannot be waived under applicable law.