WHISKEY CAVIAR · STORE POLICIES

Terms of Service

Terms governing purchases, age verification, shipping, customization, communications, and use of Whiskey Caviar.

Last updated: October 22, 2026

Welcome to Whiskey Caviar. These Terms of Service (“Terms”) govern access to our website and related online services (the “Services”) and purchases made through them. “Whiskey Caviar,” “we,” “us,” and “our” refer to the business operating the website. By using the Services or placing an order, you agree to these Terms and the policies linked below, subject to applicable law.

1. Eligibility and Age Verification

You must be at least 21 years old to purchase alcoholic beverages through Whiskey Caviar. By ordering alcohol, you represent that you are of legal drinking age and that the purchase and delivery are lawful in your jurisdiction.

Alcohol deliveries require an adult signature from someone 21 or older. Carriers may require valid government-issued identification. We may cancel or decline orders that cannot lawfully be fulfilled or verified.

Availability of products and shipping destinations depends on applicable laws, carrier requirements, and our ability to fulfill the order. International orders, where offered, are subject to destination-specific restrictions.

2. Acceptance and Changes to Terms

Please read these Terms before using the Services. We may revise them from time to time and post the updated version with a new effective date. Changes generally apply prospectively; they do not override rights or terms applicable to previously placed orders where prohibited by law.

3. Accounts, Accuracy and Security

You agree to provide accurate and complete account, billing, payment, and delivery information; keep login credentials secure; and promptly notify us of suspected unauthorized account activity. You are responsible for activity under your account to the extent permitted by law.

We may use reasonable fraud-prevention and identity-verification measures and may request additional information before accepting or fulfilling an order.

4. Acceptable Use and Prohibited Activities

• Using the Services for unlawful, fraudulent, deceptive, or abusive purposes.
• Attempting unauthorized access, interfering with security controls, or introducing malware.
• Impersonating another person or misrepresenting payment, identity, or order details.
• Scraping, automated purchasing, bot-generated orders, or other automated activity without our written permission.
• Submitting fraudulent claims, altered evidence, or intentionally false delivery or payment disputes.
• Infringing intellectual property rights or using website content commercially without authorization.

We may investigate suspicious activity and restrict accounts or orders when reasonably necessary, consistent with applicable law.

5. Products, Availability and Pricing

Product descriptions, photographs, prices, and availability are provided in good faith. Bottle appearance, packaging, vintage, batch, and other manufacturer details may vary where disclosed or where the variation is not material. We reserve the right to correct errors and contact customers about material changes before fulfillment.

An order confirmation acknowledges receipt of an order; it does not guarantee acceptance or availability. If we cannot fulfill an order, we will notify you and provide an appropriate refund or other remedy as required by law.

6. Payments, Taxes and Promotions

You authorize us and our payment processors to charge your selected payment method for the applicable order total, shipping, taxes, optional services, and disclosed fees. You represent that you are authorized to use the payment method.

Promotions, discount codes, free-shipping offers, and gift cards may have specific eligibility requirements, exclusions, quantity limits, or expiration dates. Offer-specific terms control when they differ from general promotional descriptions, subject to applicable law.

7. Order Processing and Shipping Methods

Standard processing generally takes 1–7 business days. Processing is separate from carrier transit. Ground, 2-Day Air, and Next Day Air describe the selected transit service after shipment, not total time from checkout.

Expedited Processing is an optional $40 service that prioritizes shipment within the applicable 24-business-hour processing window, subject to disclosed availability and customization requirements. It does not upgrade Ground Shipping to air service or guarantee delivery by a particular date.

Carrier scans may be delayed when a shipment moves through a third-party transportation or handoff network. Delivery dates and carrier estimates may change due to routing, weather, holidays, and other disruptions.

8. Engraving and Personalized Products

Custom engraving typically requires 1–5 business days, subject to design complexity, product availability, and order volume. Engraving and shipping transit are separate. For expedited orders involving customization, any applicable production timeline or exception should be confirmed before purchase.

Personalized products are final sale once customization or production has begun, except for verified fulfillment errors, transit damage, or remedies required by law. Once an engraved order has shipped, it cannot be canceled while in transit.

Customers are responsible for reviewing submitted names, dates, spelling, and design instructions. If we make an engraving error, please contact us promptly so we can review and resolve it.

9. Delivery, Adult Signatures and Returned Shipments

The recipient must ensure that an eligible adult is available to sign. UPS generally attempts delivery up to three times and may hold a package at an authorized Access Point, subject to its procedures. Packages not accepted or collected may be returned to us.

A package returned due to missed signatures, recipient refusal, an incorrect address, or failure to collect from an Access Point is not considered lost in transit. If eligible for reshipment after return and inspection, a $40 reshipping fee applies.

If a discretionary refund is approved instead of reshipment, the applicable 25% restocking fee and nonduplicative shipping or return charges may be deducted as described in our Shipping & Returns Policy, subject to applicable law.

10. Cancellations, Returns and Refunds

Alcohol sales and customized products are generally final sale, subject to applicable law and our published policies. An eligible discretionary cancellation approved before fulfillment may be subject to a 10% cancellation fee. A separate 25% restocking fee may apply to an eligible approved return; these fees address different circumstances and are not automatically charged together.

Orders already shipped cannot be canceled while in transit. Refunds, replacements, or other remedies for seller errors, damaged goods, and other circumstances are handled according to the applicable policies and legal requirements.

For full details, see our Shipping, Returns & Cancellation Policy.

11. Shipping Protection, Loss and Damage

Optional Navidium Shipping Protection provides additional coverage for eligible loss or physical damage occurring during transit, subject to the terms of our Shipping Protection Policy. It does not cover missed adult-signature attempts, incorrect addresses, uncollected Access Point packages, or delivery delays alone.

Transit damage and missing-item claims should be reported within 24 hours of delivery with photographs of the packaging, label, and affected products. Lost-package claims may require a carrier investigation. If Shipping Protection was declined, we may assist with a carrier claim, subject to its terms and liability limits. Declining protection does not waive any nonwaivable legal rights.

Read the full Shipping Protection Policy for eligibility, exclusions, documentation, and claim procedures.

12. International Orders and Import Requirements

Where international shipping is available, customers are responsible for confirming lawful importation and for applicable duties, taxes, customs charges, and import documentation unless expressly stated otherwise. Customs delays and government decisions are outside our direct control.

Refused or unpaid-duty shipments may be returned, abandoned, or destroyed by customs authorities. Any refund request is evaluated under our Shipping & Returns Policy and applicable law.

13. Communications and Email

We may send transactional messages concerning orders, delivery, security, account activity, and important service updates. Promotional email is subject to applicable consent and unsubscribe requirements. Providing contact information does not automatically authorize marketing text messages.

14. SMS Messaging Terms

Consent and Message Types

If you separately opt in to Whiskey Caviar SMS/MMS messaging, you agree to receive messages consistent with the consent you provided. Messages may include order updates, account notices, or promotional offers, depending on the program selected. Consent to marketing texts is not a condition of purchase.

Frequency and Charges

Message frequency varies. Message and data rates may apply according to your mobile carrier plan. Wireless carriers are not responsible for delayed or undelivered messages.

Opt Out and Help

Reply STOP to unsubscribe from the applicable messaging program. Reply HELP for assistance, or email contact@whiskeycaviar.com. You may receive a confirmation text after opting out. Certain essential nonmarketing communications may still be sent where legally permitted.

Privacy

Information collected through SMS is handled under our Privacy Policy. We do not sell or share SMS opt-in consent with third parties for their independent marketing purposes. See the Privacy Policy for more information about data practices.

15. Intellectual Property

Website text, photographs, graphics, branding, logos, designs, and other materials are owned by or licensed to Whiskey Caviar and protected by applicable intellectual property laws. You may access the Services for lawful personal shopping and information purposes. Reproduction, redistribution, or commercial use requires appropriate authorization.

16. Reviews, Feedback and Submissions

If you submit reviews, photographs, ideas, or other content, you represent that you have the rights necessary to share it and that it is lawful and accurate. You grant Whiskey Caviar a nonexclusive, worldwide, royalty-free license to use, display, reproduce, and adapt that content for operating and promoting the Services, subject to applicable law and any additional consent requirements. You retain ownership of content you submit.

We may remove submissions that violate these Terms or applicable law. We do not guarantee that submissions will be confidential unless we separately agree in writing.

17. Third-Party Services and Links

Our website may link to or use services operated by third parties, including payment processors, carriers, and customer-support providers. Their separate terms and privacy practices may apply. We are not responsible for third-party websites outside our control, except as required by law.

18. Service Availability and Account Restrictions

We may update, suspend, or discontinue features for maintenance, security, operational, or legal reasons. We may restrict accounts or transactions reasonably suspected of fraud, abuse, unlawful conduct, or material violations of these Terms. We will comply with applicable notice, refund, and consumer protection obligations.

19. Disclaimers and Limitation of Liability

To the fullest extent permitted by law, the website and informational content are provided on an “as available” basis. We do not warrant uninterrupted website access or error-free operation. Nothing in these Terms excludes warranties, remedies, or liabilities that cannot lawfully be limited, including applicable obligations concerning purchased goods and fulfillment.

To the fullest extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, special, or consequential damages arising from use of the Services. Any limitation of liability is subject to applicable consumer rights and does not apply where prohibited by law.

20. Dispute Resolution and Governing Law

We encourage customers to contact us first at contact@whiskeycaviar.com so we can attempt to resolve order concerns promptly. Nothing in these Terms limits your right to raise a lawful payment dispute or complaint with a regulator.

Arbitration provision — legal review recommended: To the extent enforceable, disputes arising from these Terms or the Services may be resolved by individual binding arbitration administered by the American Arbitration Association under applicable consumer arbitration rules, with proceedings in San Diego County, California, or another location or remote format required by law or agreed by the parties. Any class-action waiver applies only to the extent legally enforceable. Small-claims court rights and other nonwaivable remedies are preserved.

These Terms are governed by California law, without overriding mandatory consumer protections that apply in a customer’s jurisdiction. Any court proceedings permitted under these Terms will be brought in a court of competent jurisdiction, subject to applicable venue requirements.

21. Indemnification

To the extent permitted by law, you agree to indemnify Whiskey Caviar against third-party claims arising from your unlawful use of the Services, infringement of another party’s rights, or material violation of these Terms, except to the extent caused by our own conduct or where such an obligation is prohibited by law.

22. Severability, Waiver and Entire Agreement

If a provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law. Failure to enforce a provision is not a waiver. These Terms, together with the Privacy Policy, Shipping & Returns Policy, Shipping Protection Policy, and any applicable order-specific disclosures, constitute the agreement governing use of the Services and purchases, subject to mandatory law.

23. Contact Us

Whiskey Caviar Customer Support
Email: contact@whiskeycaviar.com
Website: whiskeycaviar.com

These Terms should be reviewed by qualified legal counsel before publication, particularly the arbitration, SMS consent, international shipping, and limitation-of-liability provisions.