Shipping and Return Policy

Processing Time

Standard processing time is 1 to 7 business days, depending on order volume and seasonal demand. During peak periods (e.g., holidays), processing may be delayed due to increased demand. While we strive to ship all orders as quickly as possible, we prioritize accuracy and quality.

Please note: Selecting UPS Next Day Air does not expedite Whiskey Caviar’s internal processing time. Courier fees are paid directly to UPS and do not affect how quickly we process your order.

Expedited Processing

For time-sensitive orders, we offer Expedited Processing for a $40 fee, which guarantees that your order will ship within 24 business hours.

  • Example:

    • Order placed on Tuesday → ships by Wednesday.

    • Order placed on Friday → ships by Monday.

If we fail to meet this 24-business-hour guarantee, your expedited fee will be fully refunded.

For questions about processing times, please email: contact@whiskeycaviar.com.

Return & Refund Policy

All sales are final. Whiskey Caviar does not offer returns or refunds under normal circumstances.

We may consider exceptions on a case-by-case basis, subject to the following terms:

  • A 25% restocking fee will be deducted from all approved refunds.

  • Shipping costs are non-refundable.

  • If the product was originally shipped free of charge due to a promotion, a $40 deduction will be applied to cover shipping and handling.

Failed Deliveries

If delivery is unsuccessful and the item is returned to Whiskey Caviar:

  • A 25% restocking fee will be deducted from your refund.

  • Shipping costs are not refundable.

  • If free promotional shipping was used, a $40 deduction will apply.

  • If the returned item arrives damaged due to failed delivery or refusal, no refund will be issued and you will be responsible for the full cost.

Free Shipping Codes

Discount codes offering free shipping apply only to UPS Ground Shipping. If an alternative shipping method (e.g., Next Day Air) is selected without payment of the additional fee, the order will default to Ground Shipping automatically.

By using a free shipping code, you agree to these terms.

Exchanges & Store Credit

We offer exchanges or store credit only in the following situations:

1. Damaged Products

  • If your item arrives significantly damaged and you purchased Navidium shipping protection, you may be eligible for:

    • A replacement (if the item is in stock), or

    • Store credit equal to the item’s value, including shipping (if out of stock).

2. Incorrect Orders

  • If you receive the wrong item:

    • We will send you a prepaid return label.

    • Once the incorrect item is returned, we will send the correct one.

    • If the correct item is no longer available, you will receive store credit equal to the purchase price.

Order Cancellations

If your order has not yet been packaged or shipped, you may request a cancellation. Approval is at our discretion. A 10% restocking fee will be deducted from any approved refund.

Age Restriction

You must be 21 years or older to use this site. By accessing our website, you confirm that you meet this age requirement and agree to our full Terms and Conditions.

This Shipping & Return Policy is subject to and must be read in conjunction with our full Terms of Service, Privacy Policy, and other applicable policies at whiskeycaviar.com.

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