1. Information We Collect

Personal and order information

We may collect your name, email address, phone number, billing and shipping addresses, order history, gift messages, engraving instructions, and communications with customer service.

Payment and verification information

Payments are processed through payment service providers. We may receive transaction identifiers, payment status, limited payment-card details, billing verification results, and information needed to prevent fraud. We do not need to store full payment-card numbers to process orders.

Website and device information

When you use our website, we and our service providers may collect IP address, device identifiers, browser type, operating system, approximate location inferred from IP address, pages viewed, referral URLs, shopping activity, and cookie or similar technology data.

Information from other sources

We may receive relevant information from shipping carriers, payment processors, fraud-screening services, analytics providers, and marketing partners, as permitted by law.

2. How We Use Personal Information

Order fulfillment

To accept and process orders, verify payment and eligibility, customize products, coordinate shipping, provide tracking, manage delivery issues, and respond to returns, claims, and customer requests.

Security and compliance

To verify age and identity when appropriate, identify potentially fraudulent transactions, protect our website and customers, maintain records, enforce applicable policies, and comply with legal obligations.

Service improvement

To maintain our website, troubleshoot problems, understand site performance, analyze purchasing trends, and improve customer experience.

Marketing and communications

To send order-related messages and, where permitted, promotional emails or texts. Marketing preferences and consent can be managed as described below.

3. Legal Bases and Consent

Your choices

Where consent is required by applicable law, we request it before using personal information for the relevant purpose. Other processing may be necessary to perform a purchase contract, comply with law, or support legitimate business interests, subject to applicable legal requirements.

Withdrawal

You may withdraw consent for consent-based processing at any time. Withdrawal does not affect earlier lawful processing or information we must retain for legal, security, or transaction purposes.

4. When We Share Information

Service providers

We may share information with Shopify and other providers that support storefront operations, payment processing, fraud screening, age verification, customer support, order management, engraving, warehousing, delivery, insurance or shipping protection, analytics, and communications.

Carriers and delivery partners

Shipping and delivery partners may receive names, addresses, phone numbers, order and shipment details, and other information necessary for lawful delivery, including adult-signature requirements.

Advertising and analytics

Subject to applicable law and your privacy choices, advertising and analytics partners may receive or collect device, browsing, and transaction-related information through cookies, pixels, or similar tools.

Legal and business transfers

We may disclose information to comply with lawful requests, protect rights and safety, investigate suspected misconduct, or as part of a merger, acquisition, financing, or sale of business assets, subject to applicable safeguards.

5. Shopify, Payment Processing, and Third Parties

Commerce platform

Our storefront operates using Shopify and associated services. Shopify and other providers may process information under their own terms and privacy notices, depending on their role and the service involved.

Payment security

Payment-card information is handled by payment providers using applicable security controls. We do not guarantee that any internet transmission or storage system is completely secure.

External links

Third-party websites, applications, or services linked from our site have their own privacy practices. Please review their notices before sharing information.

6. Cookies and Tracking Technologies

How cookies are used

We and our providers use cookies and similar technologies for essential storefront functions, remembering preferences, measuring performance, detecting fraud, and, where enabled, delivering or measuring advertising.

Managing cookies

You can adjust browser controls and any cookie or privacy-preference controls offered on our website. Blocking essential cookies may affect checkout or other features.

Advertising choices

Depending on your location and applicable law, you may have the right to opt out of certain targeted advertising, sharing, or sale of personal information as those terms are defined by law. Contact us to exercise applicable rights if a website control is not available.

7. Email and SMS Communications

Transactional messages

We may send purchase confirmations, shipping updates, delivery notices, and customer-service communications as necessary to fulfill your order.

Promotional emails

You can unsubscribe from promotional emails using the unsubscribe link in a message or by contacting us.

Promotional text messages

If you enroll in SMS marketing, you may opt out by replying STOP to a promotional text, where supported, or contacting us. Consent to promotional texts is not a condition of purchase. Message and data rates may apply. Transactional communications may still be sent where permitted.

8. Age Restrictions and Verification

Adults only

Whiskey Caviar sells age-restricted products. Our website and purchasing services are intended for adults age 21 or older. We do not knowingly solicit or collect personal information from children.

Verification

We may use information you provide and authorized verification partners to confirm legal purchasing eligibility and comply with adult-signature and delivery requirements.

9. Data Retention

Retention periods

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, accounting, tax records, fraud prevention, dispute resolution, and legal compliance.

Deletion requests

Where deletion rights apply, we will evaluate requests under applicable law. Certain records may need to be retained for legal, security, or other permitted reasons.

10. Your Privacy Rights

Available rights

Depending on where you reside, you may have rights to request access to, correction of, or deletion of personal information; receive a portable copy; opt out of certain targeted advertising or data sharing; limit certain sensitive-data uses; or appeal a privacy-rights decision.

Submitting a request

Email contact@whiskeycaviar.com with the subject “Privacy Request” and describe the right you wish to exercise. We may need to verify your identity or authority before fulfilling a request.

Non-discrimination

We will not unlawfully discriminate against you for exercising privacy rights. Some requests may be subject to statutory exceptions and verification requirements.

Authorized agents

Where permitted by law, an authorized agent may submit a request on your behalf, subject to proof of authorization and identity verification.

11. International Visitors and Data Transfers

Processing locations

Our website and service providers may process personal information in the United States or other countries where they operate. Privacy laws and protections may differ by location.

Applicable protections

Where cross-border transfer safeguards are required by law, we will use applicable mechanisms or rely on appropriate legal exceptions.

12. Information Security

Safeguards

We use reasonable administrative, technical, and organizational measures designed to protect personal information. Our service providers may maintain additional safeguards for information they process.

No absolute guarantee

No online system can guarantee complete security. If you believe your account or information has been compromised, contact us promptly.

13. Changes to This Policy

Updates

We may revise this Privacy Policy as our services, technology, or legal obligations change. We will update the effective date on this page and provide additional notice where required by law.

14. Contact Us

Privacy questions and requests

For privacy questions, requests, or complaints, email contact@whiskeycaviar.com. Please include enough detail for us to identify and respond to your inquiry.