Let's Get in Touch
From rare spirits and personalized gifts to order support and corporate gifting, our team is here to help make your experience exceptional.
We're Here for You
Have a question? Select the topic that best describes your inquiry and our team can assist you.
01 — Order Support
Questions about shipping, tracking, delivery, or an existing order? Include your order number for faster assistance.
02 — Custom Engraving
Need a personalized message or logo? Ask about eligible bottles, available finishes, and engraving options.
03 — Corporate Gifting
Planning client gifts, employee recognition, or a special event? We can assist with bottle selection and multiple shipping destinations.
04 — General Inquiries
Have another question about our selection or services? We'd love to hear from you.
Send Us a Message
Complete the form below and our team will review your inquiry.
Frequently Asked Questions
Everything you need to know about ordering, shipping, engraving, and gifting.
Can I change my billing address?
No. Billing addresses cannot be changed after an order has been placed, as they are used for payment verification.
Can I change my shipping address?
Yes, if your order has not shipped yet. Contact us immediately with your order number and updated address. Changes are subject to verification and cannot be guaranteed once processing begins.
Can I cancel my order?
Cancellation requests must be submitted before shipment. Approved cancellations are subject to a 10% cancellation fee. Engraved orders are final sale.
Can I return my order?
Alcohol purchases are generally final sale and returns are restricted under applicable laws and our store policies. Contact us if your order arrived damaged or incorrect.
Does my order require an adult signature?
Yes. All alcohol deliveries require a signature from someone 21 years of age or older. Valid photo identification is required at delivery.
How long does processing take?
Standard order processing typically takes 1–7 business days. This does not include shipping transit time.
Does 2-Day Air mean delivery in two days?
No. 2-Day Air refers to shipping transit time after your order has been processed and shipped. Engraving and processing times are additional.
Why hasn't my tracking updated?
Tracking updates may be delayed while your package is being transferred to the shipping carrier or a regional distribution facility. Updates should appear once the carrier scans the package.
What if I miss my delivery?
UPS generally attempts delivery up to three times or may hold your package at an authorized pickup location. Returned packages may require a $40 reshipping fee.
Do you offer free shipping?
Eligible orders over $350 qualify for free ground shipping on up to six bottles, subject to applicable promotional terms and restrictions.
How long does engraving take?
Custom engraving typically takes 1–5 business days before shipment.
Can I see an engraving proof?
Unfortunately, we do not provide proofs. Engraving is applied directly to the glass, and digital mockups do not accurately represent the final result.
Can every bottle be engraved?
No. Engraving availability depends on the bottle's shape, label placement, and available glass surface.
Can you engrave a company logo?
Yes! We offer custom company logo engraving on eligible bottles. Contact our team with your logo, preferred bottles, and quantity for a quote.
What if my order arrives damaged?
Contact us within 24 hours of delivery with photographs of the damaged bottle, packaging, and shipping label. Our team will review your claim.
What does shipping protection cover?
Optional shipping protection covers eligible loss or damage in transit, subject to the protection terms. It does not cover delivery delays.
Do you offer corporate gifting?
Yes! We offer bulk orders, personalized engraving, and shipping to multiple recipients. Contact us with your approximate quantity and budget for a custom quote.
